1. Definitions
In this Privacy Policy, “personal data” means information that identifies you or can reasonably be associated with you. “Processing” includes collecting, recording, organising, using, disclosing, securing and deleting data. “Service provider” means an organisation that supports cashgo88 with functions such as identity checks, payments, hosting, analytics or fraud prevention.
References to “you” or “user” mean a visitor, registered player or person communicating with cashgo88. References to “we”, “us” or “our” mean cashgo88.
2. Information We Collect
cashgo88 may collect information that you provide directly, information generated when you use the platform and information received from authorised service providers. The categories collected depend on the functions you use and the checks required for your account.
- Identity data: name, date of birth, nationality and identification-document details.
- Contact data: email address, residential address and non-clickable phone contact information.
- Account data: username, encrypted credentials, preferences, account status and responsible-play settings.
- Transaction data: MYR deposits, withdrawals, wager records, bonus activity and payment references.
- Technical data: IP address, browser type, device identifiers, operating system, timestamps and security logs.
- Communication data: support requests, complaint records and responses provided to cashgo88.
Verification materials may include proof of identity, proof of address or evidence that a Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX or eWallet account belongs to you. Users should provide only documents specifically requested by cashgo88.
3. Purposes of Data Processing
cashgo88 processes personal data where necessary to administer accounts, deliver requested services, protect platform integrity, satisfy legal obligations and pursue legitimate security or operational interests. Where applicable, processing may also be based on your consent.
Information may be used to:
- create and maintain a cashgo88 account;
- confirm identity, age and payment ownership;
- process MYR deposits and withdrawal requests;
- record sports bets, live casino activity and bonus use;
- detect fraud, duplicate accounts, collusion or account takeover;
- apply deposit limits, cooling-off periods and self-exclusion controls;
- respond to questions, complaints and transaction disputes;
- maintain website performance and improve user experience; and
- comply with lawful requests and applicable regulatory duties.
4. Payment and Financial Information
When a user selects Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX, cashgo88 may exchange limited transaction data with the relevant payment processor. This may include the account identifier, amount, currency, reference number, status and time of payment.
cashgo88 does not need to receive a user’s complete online banking password or eWallet security code. Users must never send these credentials to support. Cryptocurrency transactions may create public blockchain records that cashgo88 cannot alter or erase.
5. Cookies and Similar Technologies
cashgo88 may use cookies, local storage and related technologies to keep sessions secure, remember settings, measure page performance and identify suspicious activity. Essential technologies support account access, security and website functionality. Optional technologies may be used for analytics or preference management where permitted.
Browser settings may allow you to block or remove cookies. Disabling essential cookies can prevent parts of cashgo88 from working correctly, including account authentication and preference retention.
6. Information Sharing
cashgo88 does not sell personal information as a routine business practice. Data may be shared only where reasonably necessary with service providers, professional advisers, payment processors, security partners, game providers or competent authorities.
Service providers are expected to process information for authorised purposes and apply suitable safeguards. cashgo88 may also disclose data where required by law, necessary to establish or defend legal rights, or reasonably needed to prevent fraud, financial crime or serious harm.
7. International Data Processing
Some service providers may process data outside Malaysia. Privacy and data-protection laws can differ between jurisdictions. Where cross-border processing occurs, cashgo88 seeks to use contractual, organisational or technical safeguards appropriate to the nature of the information and the relevant legal requirements.
International processing does not remove the security obligations applied by cashgo88. Access should remain limited to authorised personnel and approved operational purposes.
8. Data Retention
cashgo88 retains personal data only for as long as reasonably required for account services, transaction records, dispute resolution, fraud prevention, responsible-gambling controls and applicable legal obligations. Different categories may have different retention periods.
Closing an account does not always result in immediate deletion. cashgo88 may retain restricted records where necessary to prevent a self-excluded user from opening another account, preserve financial records, address complaints or meet mandatory requirements. Information that is no longer required will be deleted, anonymised or securely isolated.
9. Data Security
cashgo88 applies administrative, technical and organisational measures intended to reduce unauthorised access, alteration, loss or disclosure. Measures may include encryption in transit, access controls, monitoring, credential protection, system testing and staff confidentiality requirements.
No internet service can guarantee absolute security. Users also have responsibilities: choose a unique password, protect one-time codes, keep devices updated and sign out on shared devices. You should notify cashgo88 promptly if you suspect unauthorised access.
10. Your Privacy Rights
Subject to applicable law and reasonable identity verification, you may request access to personal information held by cashgo88, correction of inaccurate details or information about how data is processed. You may also request deletion or restriction in circumstances where those rights apply.
A request may be limited where retention is required for security, responsible gambling, legal claims, transaction records or other lawful purposes. cashgo88 will explain the outcome where a request cannot be completed in full. Users may withdraw consent for consent-based processing without affecting processing already completed lawfully.
11. Communication Choices
cashgo88 may send operational messages about account security, verification, payments, service changes and responsible-play controls. These messages are necessary for account administration and may continue while an account remains active.
Where optional promotional communication is offered, users may adjust their preferences or ask support to stop such messages. A request to stop marketing does not prevent cashgo88 from sending essential security, legal or transaction notices.
12. Age Restriction
cashgo88 account services are limited to users aged 21 and above. If information indicates that a user is under 21, the account may be restricted and verification requested. If you believe that information belonging to an underage person has been submitted, contact cashgo88 support so the matter can be reviewed.
13. Policy Changes
cashgo88 may update this Privacy Policy when services, security practices, legal requirements or data-processing activities change. The revised effective date will be displayed on this page. Material changes may also be communicated through an account notice where appropriate.
Continued use of cashgo88 after an updated policy becomes effective acknowledges the revised information. Where fresh consent is legally required, cashgo88 will request it separately.
14. Contact Us
Privacy questions and requests should identify the relevant cashgo88 account and describe the issue clearly. Do not send passwords, full banking credentials or one-time codes. cashgo88 may request suitable evidence before disclosing or changing account information.
Privacy support is available 24 hours a day, 7 days a week. Email: [email protected]. The email address is displayed as plain text and is not a clickable link.